항공사와 같은 서비스 중심 산업에서 종업원의 창의성은 중요한 연구 주제다.

그들의 창의적인 업무 참여에 대한 깊은 고찰은 혁신적인 인적자원관리 개발에 중요한 역할을 하며,

지속가능한 경영의 측면에서 인적 기반 서비스에 크게 의존하는 항공사에게 매우 중요하다.

승무원의 창의성을 높이는 요인에는 어떤 것들이 있으며,

이를 위한 기업의 과제가 무엇인지 본 연구가 시사하는 바를 알아보자.

Lee, K. H., Hyun, S. S., Park, H., & Kim, K. (2020). The antecedents and consequences of psychological safety in airline firms: focusing on high-quality interpersonal relationships. International journal of environmental research and public health, 17(7), 2187. https://doi.org/10.3390/ijerph17072187  

Abstract

A comprehensive review of the literature on service creativity revealed the necessity to expand the line of creativity-based research in the service-driven industry. It also called for the creation of a survey instrument that entails high-quality interpersonal relationships, psychological safety, and learning from failures, by including two creativity-related constructs, namely, creative self-efficacy and employees’ creative work involvement to the model. The current study aimed; (a) to assess the validity and reliability of measurement models; and (b) to empirically examine the integrated proposed model consisting of salient constructs. A convenience sample of 341 airline employees responded to a self-report questionnaire that was developed using the steps of researchers’ in a comprehensive literature review and refined based on the feedback provided by a panel of five professionals who had worked in airline firms. The resultant data were subjected to exploratory factor analysis (EFA), confirmatory factor analysis (CFA), second-order CFA, and structural equation modeling (SEM) using version 23.0 of AMOS. The results showed that high-quality interpersonal relationships positively influenced psychological safety, which in turn, positively influenced learning from failures and creative self-efficacy. Further, learnings from failures positively influenced creative self-efficacy but not employees’ creative work involvement. Finally, both psychological safety and creative self-efficacy positively influenced employees’ creative work involvement. These findings have significant implications for human resource management practices that aim to promote the creative involvement of airline employees.